Orders are typically processed within 3–7 business days. Ready-to-ship items may be dispatched sooner, while handmade or made-to-order pieces can take up to 5–7 business days to prepare before shipping.

Currently, we only ship to Australia and New Zealand. Shipping rates are displayed at checkout.

Yes! We currently offer complimentary local pick-up from our home-based work space in Greenvale, Melbourne (3059). Once your order is ready, we'll email you with collection details and available pick-up times.

All of our pieces including made to order and premade items are crafted using soft cotton or organic cotton.

We choose these fibres because they're breathable, gentle on delicate skin, and durable enough for everyday wear.

If a design ever includes a cotton blend to support structure or longevity, this will always be clearly noted in the product description.

Hand wash gently in cold water and lay flat to dry to maintain their shape and quality. Avoid wringing or harsh detergents. For items with delicate crochet or embellishments, handle gently to preserve the details. Care cards are provided with all crochet pieces for detailed instructions.

Yes! We take certain custom orders. If you’d like something unique, please email us at hello@tinyknotsau.com and we’ll let you know what’s possible.

Due to the handmade nature of our products, returns are not accepted unless an item is faulty. Please contact us immediately if there is an issue with your order.

Check your tracking information first. If your parcel is missing or delayed, contact Australia Post or message us for assistance.

We’d love to hear from you! You can email us at hello@tinyknotsau.com for any questions, collabs, or special requests.